Responsible for handling a variety of tasks in the effort to ensure successful business implementation for RedTeam clients. Responsibilities include interacting with clients over the phone, in person, email, chat and social media. Also provide assistance as needed to the support team answering client chats, emails, and researching client challenges with the software. Must consistently demonstrate professionalism representing the organization. Reporting directly to the Training Manager operating under the guidance of the Vice President of Client Experience.

What You’ll Do:

Provide extraordinary and amazing client service each day
Schedule Implementation meeting with Sales Executive to receive handoff of client’s detailed needs (preparation for a successful Implementation)
Schedule and meet with both the Sales Executive and the new Client Administrator to set expectations of the Implementation Process (Client facing official hand-off from Sales to Implementation Specialist)
Guide client through the formatting of their Contact Database, Process of Programming Subcontract, and gather answers to their Current Client Evaluation during their training process
Customize the implementation and training plan to best fit the client’s detailed needs
Identify gaps in client processes and assist in RedTeam solutions for the gaps
Earn the new clients trust by showing sincere interest in their success with RedTeam Products
Conduct Progress Meetings with client Owner and/or Champion during their first 8 - 12 weeks of implementation
Demonstrate/train on system features and functionality
Introduce online help tips and training early in the business onboarding process
Begin training clients in an exciting way that reminds them of all the benefits of their new purchase;
Gradually transition new client to using Client Success Manager
Effectively develop and nurture client relationships with minimal supervision
Assumes additional responsibilities per supervisor’s direction.

What Success Looks Like:

RedTeam's onboarding and implementation will be perceived as the industry standard in the construction technology market.
Successfully complete training with clients within their first 8 weeks as a new client.
Client successfully entered and moved forward their first project within their first 30 days as a new client.
Client successfully using 4 modules by the end of the first 8 weeks.
Client review score of 8-10
Complete in-depth onboarding of software and internal training and meet quarterly learning goals.

Qualifications:

3+ years of experience in a client training, support or service role preferably at a SaaS company
Strong problem-solving ability, including metrics-driven thinking
Experience and understanding of the construction industry a very strong plus
Go above and beyond the call of duty to delight our clients
Ability to multitask, prioritize, and manage time effectively
Proactive in anticipating and resolving downstream problems
Troubleshoot and resolve problems quickly
Assist with research and problem resolution
Proven client service representative experience
Strong verbal, listening, written and interpretive skills
Strong computer, technical, and presentation skills
Balance advocating for the client and RedTeam long term goals
Interpersonal skills able to adapt/respond to different types of characters and attitudes
Familiarity with construction terms and practices a plus
Management and training experience
Tolerance for stress
High standards, strong work ethic
Motivation for self and others
Teamwork and cooperation with other departments and managers

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

RedTeam provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

About RedTeam Software

RedTeam Software is a growing construction management software company built by contractors who understand construction. The cloud-based software solutions are designed to help contractors face the day-to-day challenges of commercial construction. The company’s suite of construction solutions features products ranging from jobsite management software to enterprise-level workflow, collaboration and construction management solutions. The solutions include:

RedTeam Go: Easy-to-use construction project management software designed to help simplify, automate and standardize workflows for small to mid-size contractors who are looking to save time and money.

Fieldlens by RedTeam: Intuitive construction jobsite management software for efficient, real-time collaboration among field, office, and trade workers, that reduces rework and miscommunication.

RedTeam Flex: Highly customizable construction management software designed to help mid-to-enterprise-level contractors manage their construction projects from start to finish.

RedTeam Software won multiple awards in 2022 and appeared on the Inc. 5000 list of the fastest-growing companies in the United States in 2020 and 2021. Over 500,000 users worldwide manage a collective $26 billion construction work with RedTeam Software. For more information, visit RedTeam.com.

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national orgin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status) sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by law.

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